Opis oferty:

As an User Experience Designer within our Talent Attraction & Sourcing Team in HR, you will be working in a scrum team to create an outstanding UX for our target group. You will be responsible for crafting and enhancing every aspect of the user journey. You will focus on understanding the needs, desires, and pain points of our customers, and work collaboratively with cross-functional teams to design and implement solutions that improve their overall experience.

Responsibilities:

• User Journey Mapping: Acquire an intimate understanding of customer needs and
  their journey within our organization, pinpointing critical touchpoints and pivotal
  moments throughout the customer lifecycle.
• Outcome-Driven Vision: Maintain a clear vision of what the best user experience
  looks like and make decisions with the customer in mind.
• User Research: Conduct user research, surveys, and interviews to gather insights and
  feedback from customers, inform design decisions based on data, insights, and
  feedback.
• Prototyping and Testing: Create prototypes, wireframes, and mockups to visualize
  and test new user experience initiatives and gather feedback for refinement.
• Co-Creation: Design and facilitate workshops involving key stakeholders and users,
  fostering active participation and a holistic approach to projects.
• Design Thinking: Apply design thinking principles to create innovative solutions that
  address user pain points and improve satisfaction, engagement, and productivity.
• Continuous improvement: Continuously monitor and evaluate the effectiveness of
  user experience initiatives, making data-driven adjustments as necessary.
• Strategic Design: Play an integral role in shaping strategic decisions, with the goal of
  making customer experience centrality the new standard within our operations.
• Collaboration: Work collaboratively with cross-functional teams, achieving results
  through interaction and co-creation.

Oferujemy:

Working at T-Mobile’s T-HUB will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity.

Obowiązki:

• At least three years of professional experience in an international environment, in similar role.
• Human-Centered Design: Proven experience and affinity in human-centered design
  or related roles.
• Design Thinking Methodologies: Proficiency in design thinking methodologies,
  workshop design, moderation, and mastery of relevant design tools (e.g. Adobe XD,
  Sketch, Figma etc.).
• Communication: very good communication, collaboration, and project management
  skills.
• Analytical skills: Analytical mindset with the capacity to transform data into
  actionable insights.
• Creative Mindset: Strong creative problem-solving abilities and a deep commitment
  to enhancing the employee experience.
• Interaction- and Visual Design: Capability to design intuitive and engaging user
  interactions based on your knowledge in visual design.
• Language Proficiency: Fluency in English is required, German is optional.

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Szczegółowe informacje o pracodawcy

Nazwa firmy: T-Mobile Polska S.A.